1. Welcome to Fervio
Fervio is a fitness and wellness app for users aged 18 and older. This page explains how to use core features and how to get help. Fervio stores account and App data on our servers and does not include a public community or social feed.
2. Getting Started
After installing Fervio, complete the welcome flow and sign in with Apple or email. The body questionnaire helps personalize your training plan. You may complete every question or skip the questionnaire; if you skip, default profile settings are applied so you can continue using the App.
Once onboarding is finished, you can explore the Sport, Workout, History, and Me tabs from the main navigation.
3. Sport Tab
The Sport tab helps you track daily wellness metrics and follow your plan. You can log weight, water intake, and exercise minutes from the dashboard cards. My Goals shows your weekly training plan based on your body profile. Body-area sections let you choose a symptom and view suggested relief movements and guidance without starting a timed workout session.
Fitness Tips provides bundled articles you can read in the App. If you do not want to see a tip again, use the report or block options available on that content.
4. Workout Tab
The Workout tab lists guided workout courses organized by category. Tap a course to view details and start a session. Some courses are available immediately; premium courses may require Fervio Pro or virtual coins to unlock, as indicated in the App.
The preference quiz helps recommend courses that match your mood, goals, and available time. Free members may have daily limits on retakes; Fervio Pro members receive expanded access as shown in the App.
During a workout session, follow on-screen instructions. You can pause, skip moves, or finish the session to save your activity to your history.
5. History Tab
History shows workout activity logged from completed sessions. Use it to review recent training and track consistency over time.
6. Me Tab
Open Me to edit your profile, review your body profile, change preferences, and access account tools. Settings includes Restore Purchases, legal documents, sign out, and delete account.
Sign out ends your signed-in session on that device. Your account data remains on our servers so you can sign back in later. Delete account permanently removes account and App data for that account from our servers and cannot be undone.
7. In-app purchases
Optional paid digital content is billed by the Apple App Store. Full purchase terms are in Settings → Terms of Service.
1. Virtual goods
- Fervio Pro — unlocks premium features described in the App, such as advanced body series, premium lessons, premium fitness tips, and expanded preference quiz use.
- Coins — may be earned through in-app actions or acquired through approved in-app purchases. Spend them on unlocks and actions listed in the coin shop. Your balance and transaction history are available in the App. Coins have no cash value outside Fervio.
2. Auto-renewing subscriptions
- Fervio Pro may be offered as weekly, monthly, or quarterly membership. Length and renewal behavior are shown at purchase time in the App Store.
- Subscriptions renew automatically unless you cancel in your store subscription settings before the current period ends. Access continues through the end of the current billing period after cancellation unless store policy provides otherwise.
- Restore purchases: open Settings → Restore Purchases with the same store account used to buy. For subscription issues, also verify that the subscription is active in your store account settings.
3. Refunds and billing disputes
- For billing, renewal, or refund questions, use your store’s purchase history and support.
- We cannot view your full payment details or issue store refunds directly.
8. Workout Settings
Where available, you can adjust rest interval length, workout music, and other session preferences from Settings or within a workout session. Changes apply to future sessions in the App.
9. Reporting and Blocking Content
If a bundled fitness tip or course is not appropriate for you, use the report or block controls on that item. Your choice is saved on our servers and affects what you see in the App. This feature does not publish your report to other users.
10. Troubleshooting
Progress not saving: Make sure you are signed in and that you finish or properly exit a workout session. Check your network connection so the App can sync with our servers.
Purchases or Pro access missing: Tap Restore Purchases in Settings and confirm you are using the same Apple ID that made the purchase. Restart the App after restoring.
Questionnaire appears again after restart: If you previously skipped or completed onboarding, update to the latest App version. Completing or skipping the questionnaire again should prevent repeated prompts on future launches.
App crashes or freezes: Install the latest version from your app store, restart your device, and ensure you have sufficient free storage. If the problem continues, contact support with details below.
11. Privacy and Legal Documents
The Privacy Policy explains what information Fervio stores and how it is used. The Terms of Service and End User License Agreement describe your rights and responsibilities. All legal documents are available in Settings under the Legal section.
12. Contact Support
For help with Fervio, account issues, purchases, or technical problems, email:
alfianjatinurulfikri@outlook.com
Please include the App name (Fervio), your device model, operating system version, and a clear description of the issue. If your question relates to a purchase, include the store account email used for the transaction and the approximate purchase date. We aim to respond within three business days.